Frequently Asked Questions

Content Score & Quality

• CONTENT SCORE THRESHOLD
• Why does my content score for white background image show zero when my product already has a white background image?
• Why does my content score for title show zero when my product title already has a color/material/style ?

Orders And Shipping

• What if I can't pull the BOL from Channel Gate?
• What if there are some Carriers who are not allowed in our Facility?
• Do I have to call the Carrier to schedule a pick-up?

Finance and Accounting

• Can I see a history of the payments that have been sent to me and what you show as outstanding?

Inventory

• My inventory doesn't seem to be updated, what should I do?
• How can I Update My Products Inventory Through FTP ?
• What should I do if my product is showing out of stock on marketplaces but actually has stock ?

Images

• Why do I need to update "Primary White background" image?
• My main image is not being updated, what should I do?

Product add & Edit

• How can I update my SKU?
• Product Management Walkthrough - How Do I Deactivate/discontinue Products in Channel Gate?
• Product Management Walkthrough Guide - How to De-activate 1 Product Listing in Channel Gate
• Product Upload Error - Validations
• How Do I Bulk Upload Images To Existing Products?
• Why is my export not working?

Product Management

• How do I know if my Product is for Commercial Use?
• Having trouble accessing Channel Gate? We recommend using VPN or whitelisting your IP address.
• How can I delete my products?
• How can I add a new sub brand ?
• How can I move products from 1 brand to another?

Marketplaces

• Why can I not see my SKU details on the Amazon API Rejections page?
• In Amazon API Rejection page, how do I resolve non-resolvable Amazon errors?
• How can I resolve an API rejection for a product where I cannot see the Amazon listing details?
• Why can I see the different marketplaces on the Channel's column (listing Page) but cannot click some of them?
• How can I match the (Amazon) ASINS for my products ?
• How do I remove a product from a particular marketplace?

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