Cancellations Request New UI

Pending cancellations can be found on the Orders page in Channel Gate:

Channel Gate > Order Management > Orders

Under Cancellations click Pending Requests to see all pending cancellation requests.

Click the arrow on the left to expand an order. On the right you’ll see the cancellation request date, the reason for the cancellation, the cancellation acceptance deadline, and options to accept or decline the request. Once the cancellation deadline has been passed, our system will go ahead with processing the cancellation – so make sure to respond on time.

Your Cancellations contact should receive an email notification whenever a cancellation is requested. If your team is not receiving these emails, check that your contacts are up to date. See our Contact Management article for information on how to update contacts in Channel Gate.

When a cancellation request is released to the portal, you will receive an automated email notification that prompts you to log in and respond to the request. All replacement requests will need to be responded to within 24-48 hours. 

Note: The subject of these notifications is "Cymax Stores Notification of Pending Requests"

The email will list orders by row in a table, with the following columns:

• Order No - The order ID is the PO number (ie. VRC121-XXXXXXXX)
• Order Date - is the date stamp of when the order was created
• Cancellation Date - is the date stamp of when the cancellation was requested
• Reason - will show the reason why the customer has requested cancellation
• Shipping information - The customers full shipping information
• To - To what country the order is shipping to

See our video for more details, and if you still have any questions or concerns reach out to us at [e-mail].