When a Cancellation request is released to your portal, you will receive an automated email notification that prompts you to log-in and respond to the request. All replacement requests will need to be responded to within 24 -48 hours.
Please Note: The subject of these notifications is "Cymax Stores Notification of Pending Requests"
These are different columns for each order listed to separate information:
- Order No - The order ID is the PO number (ie. VRC121-XXXX)
- Order Date - is the date stamp of when the order was created
- Cancellation Date - is the date stamp of when the cancellation was requested
- Reason - will show the reason why our mutual customer has prompted for a cancellation request
- Shipping information - The customers full shipping information
- To - To what country the order is shipping to.
For more details watch the below Video and if you still have any questions or concerns reach out to us at email@example.com.