Product Management Walkthrough -

How Do I Deactivate/Discontinue Products in Channel Gate?

In this article, we will discuss three ways of deactivating products:

Navigate to the Listings page:

Channel Gate > Product Management > Products > Listing

Search the SKU number(s) in the search bar. If you are searching for multiple SKUs, separate each SKU with a comma.

Use Bulk Actions to download the template to deactivate the searched SKUs:

Bulk Actions > Deactivate Products > Download Template

Populate the file with the required information:

SKU
Brand ID
De-activation code (Each code can be found in the Info tab of the excel template)

Save the file, head back to Bulk Actions and upload the file via Deactivate Products.

Navigate to the Listings page:

Channel Gate > Product Management > Products > Listing

Export your catalog by selecting Export > Products

An excel file will download to your desktop. Repopulate the following columns for the required SKUs:

SKU
Brand ID
De-activation code (Each code can be found in the Info tab of the excel template)

Save the file, head back to Bulk Actions and upload the file via Update Products.

If your account doesn't have the Product Management module, send your request to inventory@cymax.com.

If your account should have Product Management module, but the module isn't visible, email support@channelgate.io for support.

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