To update your product inventory through FTP, you'll need to use the Inventory File Template. If you don't, please request one from Support@channelgate.io
Below is a tutorial video of how you can update your inventory through FTP
The template will include 4 columns that will need to be filled to ensure that this process is completed successfully.
Please follow the example above to ensure that it's done correctly. Once you've filled out all the information ensure to save the template as a CSV file.
We recommend using FileZilla to update the Inventory through FTP but if you have other clients that's fine as well.
Login to the Client
Server Address (Host): partners.cymax.com
Insert the information in the columns and click "Quick Connect". Once the status shows successful then it means you've logged in to the FTP folder correctly.
Drag and drop the Inventory file template to the empty space on the right.
That's all that needs to be done, within 3 to 4 hours the system will scan the folder and automatically populate the inventory for the respective SKUs.