Invoice and Payments

INVOICE

To avoid any delays in processing invoices, follow the instructions below:

If you are NOT EDI (810) compatible, we can manually enter your invoices into our system. Please email all invoices to [e-mail] 

If your team is still in the middle of getting set up for EDI, then manual processing of invoices can be done in the meantime.

• (Please ensure you are not mailing any invoices to our office address).

When you receive payment, your team are able to obtain your remittance through Channel Gate.

We ask that you send a statement in Excel/CSV format on a monthly basis to [e-mail] and we will send you an email to resolve any missing invoices or invoices that were rejected by our system due to price discrepancies. 

All credit memos should be accepted via the vendor portal. If you have any concerns regarding credit memos, email [e-mail] and [e-mail]  and we will kindly look into the issue for you.

Note that the attached are examples, please fill in your information about the order and request and submit to [e-mail] or to [e-mail] for invoicing an order that have been shipped out.

If you have any further questions, please feel free to reach out to [e-mail] or your account manager.

Thank you,