What should I do if I have not received payments for my overdue balance?
There are two main reasons why you would not have received payments which are:
1. Have invoices been sent either through EDI or an Excel Copy?
Channel Gate needs to receive invoices before payment has been processed. If you are non-EDI, invoices need me sent as a PDF documents to firstname.lastname@example.org so our team can manually enter the invoices for processing. If you are EDI please transmit the invoices so they can be processed once the items have been shipped.
If you have not and would like to send invoice, please refer to steps here: Walkthrough Guide - How to submit Invoices After an order has been shipped – Channel Gate (zendesk.com)
2. Has Channel Gate received an excel statement?
After every payment, Channel Gate should receive a copy of what you have outstanding. Our team will reconcile the statement, which will allow us to communicate any discrepancies that we might have. The most common issues will be that invoices are missing, invoices have been rejected by the system or payments have not been applied correctly. These issues will all be picked up from the statement reconciliations.