Getting started with Channel Gate

Welcome to all first time users!

If you are not sure what to do - no worries, we are here to help!

1. First off, head over to https://apps.channelgate.io  
2. Login with your credentials that have been e-mailed to you.
   • • If you need credentials created, please reach out to [e-mail] 
3. After logging in, you will have access to 5 separate portals:

• • • Dashboard
      • • Will show you your overall Net Product Cost/Quantity Sold and Content Score
    • Order Management 
      • • Where you able to view,  and action out any new and existing orders.
    • Vendor Portal aka Product Management 
      • • Where you be able to view, manage and optimize your catalog.
    • Muzeboard
      
      • • Where you be able to create sets/bundles with any active products in your catalog.
    • Seller Intelligence Platform 
      • • Comprehensive tool that gives you insight into product development and sales analytics.

Vendor Portal aka Product Management:

This Portal is where you view, manage and optimize your catalog and is where you can add or edit product both as a single SKU or in bulk.

This Portal also gives you visibility to the product title, product ID, SKU, available quantity, selling price, where your product is being promoted, whether any products are white labeled, and if your products are active or inactive. 

Other functionality you can do is also export your whole catalog, and have the ability to action out any Marketplace Rejections. 

The Marketplace Rejections are listing errors with Amazon and Walmart that needs to be addressed and actioned. 

Seller Intelligence Platform:

This is comprehensive tool that gives you insight into the product development and sales analytics.

Seller Intelligence provides our partners with complete transparency, enabling all users to not only keep tabs on their sales performance 24 hours a day, but also to help support partnership from an operational perspective.

You are able to see the following tabs:

• • Score Card
    • A report that provides a shared P&L in real time
    • Can see your KPI metrics
    • Breakdown of sales
  • Best Sellers
    • Breaking down sales by Marketplaces
    • Can see based of SKU level
  • Marketing
    • Can see amount of marketing spent at SKU level and where marketing dollars are going
  • Damages
    • Can provide users real time clarity on how their SKU's are performing in terms of damage rates
  • Performance 
    • Can deep dive into all things operations.

Muzeboard: 

Where you will be able to create sets/bundles of any active products in your catalog.

Important Notes:

• • All products have to come from 1 warehouse.
    • Then CG system will auto-assign a GS1 Certified UPC for that newly created SKU and launch across the network.
  • Make sure the ratio of the products is balanced.
  • For all products, make sure there is no white space on the image.
    • Crop spaces on the products
    • Don't be scared to fill as much of the board!
  • Product Title:
    • Ensure you have the word "Set" and a whole number. (eg. "2" and not two) 
    • If you do not provide the word Set or a whole number your Muzeboard will not be saved.
  • All items need to be in stock in order for the board to be active.
  • If 1 item has no stock then the board is Inactive.
  • Once published, you Cannot make any changes. 
    • If you would like something changed you would need to go directly to the product itself and make those changes there.

Order Management:

Where you able to view, and action out any new and existing orders.

You be able to action any of the following:

• Unprocessed
  • Acknowledge orders that just came in
• Unshipped
  • Schedule pick up with the carrier (LTL only)
  • Can add in tracking number for shipped orders.
  • Update estimated ship date.
    • Can use this function up to 5 business days of the expected ship date.
  • Ability to mark backorder 
    • Can use this function if its a delay later than 5 business days of the expected ship date.
  • Discontinued 
    • If item is truly discontinued then click on this button.
    • If there is any reason why you cannot ship out order, please email [e-mail]
• Returns and Replacements
  • Returns
    • If your team does not accept returns but had sent out the wrong color/item this would NOT be considered a buyer's remorse.
  • Replacements
• Invoice Management
  • Rejected Bills
  • Credit Memos
  • Applied Payables
  • Open Payables 

If you have any further questions, please feel free to reach out to your Account Manager or [e-mail]