Welcome to all first time users!
If you are not sure what to do - no worries, we are here to help!
- First off, head over to https://apps.channelgate.io
- Login with your credentials that have been e-mailed to you.
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- If you need credentials created, see our User Management instructions.
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- After logging in, you will have access to 7 separate modules:
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Dashboard
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- Will show you your overall Net Product Cost/Quantity Sold and Content Score.
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Order Management
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- Where you able to view, and action out any new and existing orders.
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Product Management(Vendor Portal)
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- Where you be able to view, manage and optimize your catalog.
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Muzeboard
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- Where you be able to create sets/bundles with any active products in your catalog.
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Seller Intelligence Platform
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- Comprehensive tool that gives you insight into product development and sales analytics.
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Activity
- View past activity from your user access.
- Account Settings
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Dashboard
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Vendor Portal aka Product Management:
This Portal is where you view, manage and optimize your catalog and is where you can add or edit product both as a single SKU or in bulk.
This Portal also gives you visibility of the product title, product ID, SKU, available quantity, selling price, where your product is being promoted, whether any products are white labeled, and if your products are active or inactive.
Other functionality you can do is also export your whole catalog, and have the ability to action out any Marketplace Rejections.
The Marketplace Rejections are listing errors with Amazon and Walmart that needs to be addressed and actioned.
Useful links for Product Management:
- Bulk Actions - Add/Edit and Upload Products
- Resolve Amazon API Rejections
- Resolve Product Upload Errors - Validations
Seller Intelligence Platform:
This is comprehensive tool that gives you insight into the product development and sales analytics.
Seller Intelligence provides our partners with complete transparency, enabling all users to not only keep tabs on their sales performance 24 hours a day, but also to help support partnership from an operational perspective.
You are able to see the following pages:
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Best Sellers
- Break down sales by Marketplace
- SKU-level View
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Damages
- Real-time clarity on SKU damages.
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Performance
- Deep dive into all things operations.
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Best Sellers
Muzeboard:
Create sets/bundles of any active products in your catalog. Contact your Account Manager for further information.
Important Notes for Muzeboards:
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- All products must come from 1 warehouse.
- Channel Gate will auto-assign a GS1 Certified UPC for that newly created SKU and launch across the network.
- Make sure the ratio of the products is balanced.
- For all products, make sure there is no white space on the image.
- Crop spaces on the products
- Don't be scared to fill as much of the board as you can!
- Product Title:
- Ensure you have the word "Set" and a whole number. (eg. "2" and not two)
- If you do not provide the word 'Set' or a whole number your Muzeboard will not be saved.
- All items must be in stock in order for the board to be Active.
- If 1 item has no stock then the board is Inactive.
- Once published, you cannot make any changes.
- If you would like something changed you would need to go directly to the product itself and make those changes there.
- All products must come from 1 warehouse.
Order Management:
Where you able to view, and action out any new and existing orders.
You be able to action any of the following:
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Unprocessed
- Acknowledge orders that just came in
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Unshipped
- Schedule pick up with the carrier (LTL only)
- Add tracking for shipped orders.
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Update estimated ship date.
- Use this function within 5 business days of the expected ship date.
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Mark backorder
- Use this function if delay > 5 business days of the expected ship date.
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Discontinued
- If item is truly discontinued then click on this button.
- If there is any reason why you cannot ship out order, please email cancellations@cymax.com
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Returns and Replacements
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Returns
- If your team does not accept returns but had sent out the wrong color/item this would NOT be considered a buyer's remorse.
- Replacements
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Returns
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Invoice Management
If you have any further questions, please feel free to reach out to your Account Manager or support@channelgate.io
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