Order Management Walkthrough Guide - How to Add Single Tracking and Bulk Tracking in Channel Gate

Order Management Walkthrough Guide -

How to Add Single Tracking and Bulk Tracking in Channel Gate

To start, login into Channel Gate and head to Order Management > Orders.

Adding in tracking can only be found in orders with an unshipped status.

2 Ways to add in tracking:

1. Adding in tracking one by one per item in the order:

• Find the order your team would like to add in tracking.
• Click on the Expand. 
• Click on Add Tracking (If there are more than 1 item, then the tracking needs to added per item). 

• Select a Carrier (Make sure you select the correct Carrier Name) 
• Add in the tracking number.
• For additional tracking click on "+Add "
• Click Submit

Note for tracking:

• Tracking does not accept any special characters or hyphens.
• Only Alpha-Numeric

2. Adding in tracking in Bulk through Channel Gate:

Continue being in your Orders page, and head over to:

• Bulk Actions
• Bulk Tracking 
• Download File Template

Once you have downloaded the file, open the file and fill in the rest of the information.

Things needed are:

• Order ID 
• Carrier ID
  • More details for Carrier ID can be found in the info tab of the excel.
• SKU
• Package SKU (Optional)
• Tracking number

Note: The info tab in the sample file has the list of carriers names and IDs, please use the same CarrierID.

Example: If you have the same SKU, and more than 1 carton. In this case your team can create another line with the same information and add the second tracking number.

Once you have filled in the template, head back into Channel Gate:

• Click on Bulk Action 
• Add Tracking 
• Select file.
• Upload

Item will be marked as Shipped, once the Tracking is added to the item (Either Single or Bulk)

Thank you.