Order Management Walkthrough Guide -
How to Action Partial/Full Replacement Order in Orders Page
Once your team has accepted a Replacement request (Partial/Full), a new Replacement order will be created on the orders page with both order and item status as Unshipped.
To start, login into Channel Gate and head to Order Management > Orders.
To view all accepted replacement orders, click on filter > Replacement Accepted > Yes.
Note for Partial Replacement order, as these are partial replacement orders our system does not have the exact dimensions/weight for this item.
In order to receive the shipping bill of lading, please contact email@example.com to get this.
Things that are required via email:
Cymax Order PO #
- Warehouse pick-up location including all information such as Contact Name/Warehouse address/Contact Phone number.
- Dimensions and Weight of the item
- Replacement Part Cost
- Subject Line "Partial replacement order # VRC121-xxxxxxxx Request"
For Full Replacement orders, your team can mark pick-up ready and obtain the Bill of Lading through Channel Gate.
For EDI Vendors:
Full replacements created by Cymax team are sent via EDI 850. It will be like a new Cymax PO # and tracking is added as well if your team has EDI 856.
Partial Replacement orders are never sent through EDI and your team will need to manually add in tracking.
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