Order Management Walkthrough Guide - How to Action Partial/Full/Cost Replacement Order in Orders Page

Order Management Walkthrough Guide -

How to Action Partial/Full/Cost Replacement Order in Orders Page

Once your team has accepted a Replacement request (Partial/Full), a new Replacement order will be created on the orders page with both order and item status as Unshipped.

To start, login into Channel Gate and head to Order Management > Orders.

To view all accepted replacement orders, click on filter > Replacement Accepted > Yes.

Note for Partial Replacement order, as these are partial replacement orders our system does not have the exact dimensions/weight for this item.

In order to receive the shipping bill of lading, please contact [e-mail] to get this.

Things that are required via email:

1. Cymax Order PO #

2. Warehouse pick-up location including all information such as Contact Name/Warehouse address/Contact Phone number.
3. Dimensions and Weight of the item
4. Replacement Part Cost
5. Subject Line "Partial replacement order # VRC121-xxxxxxxx Request"

For Full Replacement orders, your team can mark pick-up ready and obtain the Bill of Lading through Channel Gate.

For Cost Replacement orders, it will appear as a normal order in Channel Gate.

Our agents would have initially reached out to your team on obtaining information for this cost replacement.

Information that would have been asked are the following:

• SKU:  ABC123

• Description: 1 box

• Cost: $81.00

• Box Dimensions: 28.25x19x8.25

• Weight: 29.5lbs

For EDI Vendors:

Full replacements created by Cymax team are sent via EDI 850. It will be like a new Cymax PO # and tracking is added as well if your team has EDI 856.

Partial Replacement orders are never sent through EDI and your team will need to manually add in tracking.

Cost Replacement orders created by our team, are sent through EDI.

If the order does not flow through EDI, please reach out to our team to verify details about the replacement request. 

Please reach out to [e-mail].

If you do have any other questions, please reach out to your Account Manager or [e-mail]

Thank you,