Order Management Walkthrough Guide -
Actioning out a Returns Request
Clicking on Order Management > Return & Replacement > Returns
Details about the Return Category:
Note: All the return requests will need to be responded to within 24 -48 hours.
To view the details of the request, click on the Order ID.
The return order will have the following information:
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Order ID: The order ID is the PO number (ie. VRC121-XXXXXXXX)
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Order Date: Is the time stamp of when the replacement request was released
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Shipping Information: The customer's full shipping information
- Clicking on Dropdown arrow: Has the questionnaire from the customer along with any photos provided.
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Communication History: This is where our agent will add extra notes to the replacement request
- Questionnaire: Question and Answers from the customer on why a replacement form was created
- Respond to Request Button
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To view the details of the request, click on the Order ID. Review all information from Questionnaire to Communication History.
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Click on Respond to request and Add your RMA number to the RMA field and any additional comments.
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Select Submit once all the required fields are filled
Return request Reasons will vary between:
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Buyer's Remorse
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Damage
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Defective
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Wrong Item Received
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Cancelled Order Shipped
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Cymax Error
If your team has any questions, please reach out to your Account Manager or orders@cymax.com
Thank you
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