Order Management Walkthrough Guide - Actioning out a Returns Request

Order Management Walkthrough Guide -

Actioning out a Returns Request

Clicking on Order Management > Return & Replacement > Returns

Details about the Return Category:

Note: All the return requests will need to be responded to within 24 -48 hours.

To view the details of the request, click on the Order ID.

The return order will have the following information:

• Order ID: The order ID is the PO number (ie. VRC121-XXXXXXXX)

• Order Date: Is the time stamp of when the replacement request was released

• Shipping Information: The customer's full shipping information

• Clicking on Dropdown arrow: Has the questionnaire from the customer along with any photos provided.

• Communication History: This is where our agent will add extra notes to the replacement request

• Questionnaire: Question and Answers from the customer on why a replacement form was created
• Respond to Request Button

1. To view the details of the request, click on the Order ID. Review all information from Questionnaire to Communication History.

2. Click on Respond to request and Add your RMA number to the RMA field and any additional comments.

3. Select Submit once all the required fields are filled

Return request Reasons will vary between:

• Buyer's Remorse

• Damage

• Defective

• Wrong Item Received

• Cancelled Order Shipped

• Cymax Error

If your team has any questions, please reach out to your Account Manager or [e-mail] 

Thank you